Terms and conditions
ORDER AND DELIVERY
TERMS AND CONDITIONS
RETURN AND REPLACEMENT
METHOD OF PAYMENT
PRIVACY POLICY
COOKIES POLICY


Declaration of consent to the processing of personal data

I am aware that the Provider is a data controller. I voluntarily and freely provide my personal data to the Provider, for the purposes of receiving newsletters from the Provider. I hereby declare that I am aware of my right of access to the personal data relating to me, as well as my right to request the correction of the collected personal data. I hereby declare that I am aware of my right to withdraw my consent at any time. I am also aware that the withdrawal of consent does not affect the lawfulness of the processing of personal data when personal data are processed on the basis of the consent I have provided before it has been withdrawn.

 



Terms & Conditions

Our website, found under the URL www.contrabanda.bg, operated by Rival 04 Ltd., is registered to 10, 21 vek str.., Sofia, Bulgaria (company number 131235645). All references to “we”, “us” and “our” shall be deemed to be references to contrabanda.bg and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.

The following terms and conditions apply to all use of the contrabanda.bg. By placing an order with us you agree to have read, understood and accepted these terms and conditions. Please note, as these may be subject to change at any time without notice, it is your responsibility to check this page prior to any use or purchase. If you have any queries regarding our terms and conditions, please contact us before use or order placement.
 

Conformity of Goods
Every care is taken to ensure that the description, specification and pricing of all products shown on our website is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.
While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.
contrabanda.bg will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.

PRIVACY
Your Details 
You don’t need to register in order to place an order with us online. However at the point of finishing your order, we request certain information including your name, delivery address, email and payment card details (in case you decide to pay by credit/debit card). This information is required to enable us to process your order and notify you of its progress.
Information we use, how & why
Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been accepted and despatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number provided. 
After you have registered an account with us, we would also like to send you our seasonal catalogues, along with details of our latest products and special offers.
With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier (Speedy Express Delivery Company).

Your Rights
If you have any queries about the personal information we are holding in your name, please contact our Customer Service team, who will be more than happy to review your account and update our records as required.

Safety & Security
Once an order has been placed, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.

Use of ‘Cookies’
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.

Liability
We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.

To the fullest extent permitted by law and save as provided above, neither contrabanda.bg nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While contrabanda.bg uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and contrabanda.bg will not be responsible for any errors or omissions or for the results arising from the use of such information.

While contrabanda.bg takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

The entire liability of contrabanda.bg under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

contrabanda.bg will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

contrabanda.bg may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of contrabanda.bg.

Copyright
All rights, including copyright, in the content of the contrabanda.bg web pages are owned or controlled bycontrabanda.bg. In accessingcontrabanda.bg web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the contrabanda.bg web pages for any other purpose whatsoever without the prior written permission of contrabanda.bg.

Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for contrabanda.bg products are those stated on the contrabanda.bg material.

Law
This website and our Terms and Conditions have been designed for use within the Bulgarian and under Bulgarian law. Whilst we are happy to consider requests for products and enquiries from outside Bulgaria, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside Bulgaria complies with any applicable non-Bulgarian laws or regulations.

When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution procedure. The ODR platform is a web-based platform developed by the European Commission, according the regulation No 524/2013. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court at a low cost in a simple and fast way - https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=BG
 
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